Frequently asked questions about Energy-Force
We’ve included the questions we hear most often here. If you have a question you don’t see here, contact us and we’ll get back to you promptly with an answer!
HOW LONG HAVE YOU BEEN IN BUSINESS?
Our company was started by Karla Schilling in 1986. Karla and our team knew marketers were looking for better ways to manage their businesses, but nobody had applied innovative technology to our industry. We created a comprehensive management system for marketers, and we’ve consistently improved it ever since.
HOW DOES ENERGY-FORCE HELP INCREASE THE VALUE OF MY COMPANY?
A well-run operation that delivers great customer service is more efficient and more profitable. Energy-Force has a solid understanding of how marketers operate and the challenges you face every day. Energy-Force has been designed specifically around our industry’s unique needs.
WHAT MAKES OPTIMIZERPLUS BETTER THAN OTHER ROUTING SYSTEMS?
It does the work for you, instead of making you do the work. Our competitors brag about their drag-and-drop systems, but those make you take the time to decide which truck should fill which tank on which day. By comparison, OptimizerPlus does the thinking and dispatching for you while you are asleep, with no effort on your part. It automatically plots out the most efficient route for each driver and downloads it so drivers are ready to roll by 5:00 a.m. each day.
HOW DO YOU DIFFER FROM YOUR COMPETITORS?
No system on the market does exactly what Energy-Force will do for your business. It’s the only system that was designed from the ground up to serve independent propane marketers, companies that market refined fuels, and agricultural and electrical cooperatives. Energy-Force will save you time, improve the efficiency of your entire team, and allow you to deliver more gallons every week while reducing the number of drops, so you can dramatically cut overtime. Our Valued Partners say drivers make two to ten more deliveries a day!
WHAT DO YOU MEAN BY YOUR MODULES ARE “SEAMLESSLY INTEGRATED”?
It’s simple: we take full responsibility for every aspect of Energy-Force. When you enter a name or number in one module, it is automatically transferred to all others. We have a deep understanding of the challenges marketers face and learned very quickly that third-party providers couldn’t keep up with the industry’s changes. That’s why we brought all development in-house, allowing us to enhance our modules more quickly and provide more effective support. You’ll never hear us blame a third party for problems you’ve encountered.
CAN YOU CONVERT MY EXISTING DATA?
Absolutely! We are experts in successful data conversions. We work closely with you to understand your existing data and how it relates to Energy-Force before we even begin the conversion process. We perform a preliminary conversion for your analysis and approval two weeks before the final conversion.
HOW DO YOU TRAIN YOUR NEW CUSTOMERS?
We think of our customers as Valued Partners, and we offer a variety of ways to help them and their teams become comfortable with Energy-Force. Whether you choose onsite training with our mobile training lab, online training with our product support specialists, or attending our regular meetings and events, you’ll receive the practical knowledge needed to make the most of Energy-Force and make your business more efficient and profitable. Contact us to discuss your specific training needs
DO YOU PROVIDE ONGOING SUPPORT FOR YOUR MODULES?
We deliver the support you need to make the most of Energy-Force. Our professional crews will provide onsite installation of your truck computer mounting equipment. We can work with you and your staff to make the most of Energy-Force through customized consulting and to convert your existing customer data. In addition, we offer a variety of training programs, from onsite training for your team with our mobile training lab, to online training with our product support specialists, to regular meetings and events for our Valued Partners.
DOES ENERGY-FORCE OFFER METRICS FOR MEASUREMENT?
Energy-Force offers a wide variety of reports and tools, including several you’ll have a tough time finding anywhere else, such as K-factor analysis, call-in analysis, three-year delivery comparison by tank size, run-out analysis, drivers overwriting prices or taxes on truck computers, and many more.
WHAT TRUCK COMPUTERS (HANDHELDS) DO YOU RECOMMEND?
Proper truck computer and hardware mounting installation is absolutely critical for efficiency driver productivity. Our experience leads us to use Panasonic Toughbooks exclusively, because they are indeed tough and operate with common Windows software. Before standardizing with Toughbooks, we encountered far too many bad installs caused by poor hardware or connections.
DOES ENERGY-FORCE WORK WITH REFINED FUELS?
Yes, we have extensive experience with both independents and cooperatives. We fully understand the many challenges of multi-registers and compartments in fuel trucks and are continuously enhancing our products.
DO YOU OFFER AN ACCOUNTING OR GENERAL LEDGER PACKAGE?
No. We’d rather devote all of our effort to what we do best, optimizing operations and maximizing efficiencies to make your company successful. Energy-Force interfaces with several popular accounting software packages.
MAY I SPEAK TO YOUR CURRENT USERS?
Of course! We have Valued Partners throughout the country who will be happy to discuss how Energy-Force has helped their businesses become more efficient and profitable. Please contact us and let us know a little about your business. We’ll put you in touch with similar marketers.